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#case-study

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papersSEP 10 04:00 UTC

Paper documents shift from monolithic model to agentic orchestration in support assistant

An arXiv paper describes how a large accommodation marketplace migrated its production customer-support assistant away from a single blended model pipeline. The new architecture separates retrieval, action selection, escalation, and response wording into orchestrated agentic components chosen dynamically per request. The authors report on deployment at scale and the practical lessons learned during the transition.

agents/conversational-ai/customer-support/case-study