papersSEP 10 04:00 UTC
EVA-Bench: An End-to-End Framework for Evaluating Voice Agents
A new research paper introduces EVA-Bench, a benchmark for assessing voice agents across the entire interaction pipeline. It combines simulated conversations that mimic real usage with metrics tailored to voice-specific behaviors, filling a gap left by earlier evaluation tools that handled these aspects separately. The work responds to the growing deployment of voice agents in enterprise applications.